Privacy Policy

This website is operated by bluemoonselfcateringaccommodation.com. The privacy of our users is extremely important to us and therefore we encourage all users to read this privacy policy very carefully because it contains important information regarding

Who we are
How and why we collect, store, use and share personal information
Your rights in relation to your personal information and
How to contact us in the event that you have a complaint

Who we are

bluemoonselfcateringaccommodation.com collect, use and are responsible for storing certain personal information about you (you, your, yours)

Personal data we collect and process

Personal data you give to us

When you make a trip reservation, you are (at a minimum) asked for your name and email address. Depending on the nature of the trip reservation, we may also need to ask you for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), whether you’re travelling for work purposes or not, the names and dates of birth of the people travelling with you and any preferences you might have for your trip. For some reservations, we may be required to ask you for additional information including your and your co-travellers’ passport or national ID information.

When you contact us, contact your trip provider through our platform or reach out to us in a different way (such as through social media, for example) we also collect information from you via these channels including metadata such as, for calls, who you are, where you called from and the date and length of the call.

When you search using our platform for possible trip reservations, you can select to save specific trip items in a list which we store for you. During or after your trip, we may also invite you to submit reviews that can inform others about the experiences you had on your trip. When you submit reviews on the platform, we collect information you’ve included along with your first name or display name and avatar (if you choose one).

If you create a user account on our platform, we also store information you include and manage in that user account. This can include personal settings, credit card information, uploaded photos and your reviews. You can also choose to add to your user account details from one or more of your identification documents so that you don't have to re-enter this information for future trip reservations. The data kept in your user account can help you plan and manage future trip reservations and personalised recommendations.

There are other circumstances where you’ll provide us with personal data. For example, if you’re using our platform from your mobile device, you can decide to allow bluemoonselfcateringaccommodation.com to use your current location or grant us access to some other details. This helps us to give you the best possible service and experience by, for example, suggesting the nearest restaurants or attractions to your location or making other recommendations.

Personal data you give us about others

It may be that you use our platform to make a trip reservation on behalf of, or that involves, other travellers. In this case, you may be required to provide some details about these persons as part of the trip reservation.

When you use the platform to share information about others, it’s your responsibility to ensure that each person you provide personal data about is aware that you’re doing so and can understand how bluemoonselfcateringaccommodation.com uses their personal data (as described in this privacy notice).

Personal data we receive from other sources

We may also receive information about you from other sources. This can include one or more of the following:

Other BHI companies
Trip providers, for example as part of their interactions with our management
Strategic partners we contract with
Other third-party companies such as marketing partners

Information we receive from these parties may be used together with information you provide us directly via our platform for the purposes of providing services to you.

We receive personal data about you from these parties in situations such as those listed here:

Our trip reservation services are not only made available directly on our websites and mobile apps. They are also integrated into the services of strategic partners you can find online. When you make a reservation online using a service for which the strategic partner relies on wix.com or booking.com, we receive the reservation details via the strategic partner so that your reservation can be processed and supported.
In some cases, we link to other business partners such as booking.com providing trip reservations that may not be available on our website or mobile apps. When you click on these, you are redirected to other business partner’s websites where you can make a reservation. These partners may share certain personal data related to your specific reservation and your interactions on these websites or mobile apps with us in accordance with their privacy policies.
Our platform includes communication services such as email and chat messages. These communication services offer you a convenient way to contact the trip provider you’ve booked with to discuss specifics of your reservation such as available parking at an accommodation. The data we collect and process includes these communications. We may block the delivery of communications that we, at our sole discretion, believe might contain malicious content or spam, or pose a risk to you, trip providers.
We may also receive information (such as the additional cookie data our social media and marketing partners may make available to us on an aggregated basis) in order for us to measure the effectiveness of advertising and marketing campaigns.
When you link to a social media account you control, you might trigger exchanges of data between bluemoonselfcateringaccommodation.com or Booking.com and that social media provider. You can always choose to unlink your Booking.com user account by updating your user account settings and preferences.
We collect information in the regrettable case that we receive a complaint about you from a trip provider, for example in the case of possible misconduct.

Purposes of collecting and processing your personal data

We can only provide you with certain trip services if we can collect and process some personal data about you. For example, we can only process a trip reservation for you with your name and contact details.

We use your personal data for a number of purposes as outlined here:

First and foremost, we process your personal data to complete and administer your online trip reservation – which is essential to provide this service. This includes sending you communications that relate to your trip reservation, such as confirmations (including, where applicable, providing you with a proof of purchase and/or payment), modifications and reminders. In some cases, this may also include processing your personal data to enable online check-in with the trip provider or processing personal data in relation to possible damage deposits.

In addition to your contact details (your email address and telephone number, for example), in order to provide you services, we may also need reservation identifiers and dates to determine the duration of the reservation.

How we protect personal data

We combine people, processes and technology to protect your personal data and respect your privacy.

This includes, amongst other things, that we:

Maintain a comprehensive framework of security policies, procedures and protocols
We are dedicated to cybersecurity and data protection
We are alert to security risks through continual security training and awareness activities
Use up-to-date security technologies such as encryption and data leakage prevention to help guard against unauthorised data disclosure or destruction
Use multiple systems for fraud prevention/detection and continuous system monitoring including for security purposes
Use identity and access management and other logical and physical access restrictions to control that only authorised personnel can access personal data
Maintain and test protocols to respond to reports about possible incidents and data breaches
Verify and enhance our security systems, procedures and protocols on a recurring basis
Impose equivalent measures on third parties we appoint

We use retention practices to keep and, where possible under applicable law, dispose of personal data. Generally, we keep your personal data for as long as is necessary to:

Enable you to use our services or to provide our services to you
Prevent and detect online fraud attempts and/or other illegal activities
Comply with legal obligations such as those from accounting and tax laws
Resolve any disputes and legal claims

How we treat personal data belonging to minors

Our services are not intended for persons under the age of 18 years old. We don’t collect personal data about persons below that age (collectively called “minors”) unless that data is provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect from parents or guardians the personal data of minors include:

As part of a reservation
The purchase of other travel-related services
In other exceptional circumstances (such as features addressed to families).

If we become aware that we’ve processed personal data about minors without the valid consent of their parent or guardian, we will delete it.

Your rights

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

Right

Description

Access

You can ask us for a copy of the personal data we hold about you.

Correction

You can inform us at any time of changes to your personal data and ask us to correct certain personal data we hold about you. You can make some of these changes directly online when you have a user account. We rely on you to make sure that your personal information is complete, accurate and current.

Erasure

You can ask us to erase the personal data we hold about you when, for example, it is no longer needed or we have asked for your consent and you have now withdrawn it.

Restriction

In certain situations, you can ask us to block or restrict the processing of the personal data we hold about you and object to particular ways in which we are using your personal data.

Portability

In certain situations, you can also ask us that you receive specific personal data you have given us, for possible transmission to a third-party.

Withdrawal of consent

Where we have collected and processed your personal data on the basis of your consent, you can withdraw that consent at any time subject to applicable law.

Objection

Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.